Do you accept walk-ins, or is it appointment only?
Yes, we happily accept walk-ins whenever possible. However, we recommend booking an appointment to secure your preferred time, especially during busy hours.
How far in advance should I book an appointment?
We suggest booking your appointment at least 2–3 days in advance to ensure availability. For weekends or peak times, booking earlier is recommended.
Do you have parking available nearby?
Our downtown Vancouver hair salon does not have on-site parking, but there are several convenient parkades nearby.
View parking options here.
We are also easily accessible by public transit:
Bus: Stop at Granville and Georgia on most major bus routes.
SkyTrain: Granville Station (Expo Line) and Vancouver City Centre Station (Canada Line) are both within walking distance.
What payment methods do you accept?
We accept cash, debit, Visa, Mastercard, and American Express.
Do you offer consultations before appointments?
Yes, we provide complimentary consultations to discuss your hair goals and ensure you receive the service best suited to your needs.
Do you provide services for children?
Yes, we welcome children for haircuts and styling services.
Is your salon wheelchair accessible?
Yes, we are wheelchair accessible, with some limitations. Please call ahead so we can best accommodate your needs.
What happens if I’m late to my appointment?
If you’re running late, please call us as soon as possible.
How do I reschedule or change my appointment?
You can reschedule or change your appointment by phone, text, or email.
How should I prepare my hair before a color appointment?
No special preparation is required. Our stylists will properly prep and treat your hair before applying color.
What is your no-show or cancellation policy?
For first-time clients, a non-refundable reservation fee is required. This fee will be forfeited in the case of a no-show. Please contact us in advance if you need to cancel or reschedule.
Do you offer special event hair styling or makeup services?
Yes, we offer professional styling and makeup services for weddings, parties, photoshoots, and other special occasions.
Can you accommodate large groups, such as bridal or prom parties?
At this time, we are unable to accommodate large group bookings.
Can you work with clients who have scalp conditions?
Yes, we can provide scalp analysis and treatments for most scalp concerns. However, we cannot provide services if lice are present.
Can I bring a friend, child, or pet to wait with me?
Yes, you may bring a friend, a well-behaved child, or even a small dog to wait during your appointment.
How early should I arrive before my appointment?
Please plan to arrive about 10 minutes early to check in and get settled.
Do you have a price list available online?
We do not have a full price list online. However, we offer free in-salon consultations to provide accurate pricing tailored to your service.
Can I prepay for my service?
Yes, please contact us directly if you would like to prepay for your service.
Can I bring inspiration photos to my appointment?
Absolutely! Bringing reference photos is a great way to help us understand your vision.
Do you offer free touch-ups or adjustments after a service?
Yes, if you are not fully satisfied, we offer complimentary adjustments within 4 days of your service.
Can I purchase products in-store or online?
Yes! We carry a wide range of professional haircare products available for purchase in-salon and here on our site. We also offer free in-salon product consultations to help you choose the right products for your needs.